Terms and Conditions

By placing an order with Evergreen Flame (“we”, “us” or “our”) for products which are sold on this website (“Products”) you will be deemed to have read, understood and agreed to these Terms and Conditions (“Terms and Conditions”). Please read these Terms and Conditions carefully and, if you are unhappy with any aspect of these, then you should contact us before placing an order.

About Evergreen Flame

Evergreen Flame’s address and registered office is: Fatherford Farm, Exeter Road, Okehamptom EX20 1QQ.

Other policies

Our Privacy Policy also forms part of these Terms and Conditions and should be read carefully before placing an order:

Our contract with you

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We will confirm acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched. A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent, when we dispatch the Products to you). If you require any information concerning your order please email us quoting your order number. We may not accept your order if an item you have ordered is out of stock or if we are unable to obtain authorization for your payment.

A Product will be your responsibility from the time we deliver the Product to the address you gave us or you collect it from us.

The Products and services available on the Site are for personal use only. You may not sell or resell any of the Products you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Cancellation Rights

We hope that you are happy with your order. You have a legal right to cancel your Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) until the date which is 7 days after you receive the Product(s). This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund providing you return the Product(s) to us in an unopened and unused state. We will refund you on the credit card or debit card used by you to pay. When returning goods please obtain a proof of postage (we do not accept responsibility for goods lost in transit) and ensure that the parcel is adequately packaged and sealed.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. Any damaged or faulty Product(s) must be reported to us on delivery, or within 24 hours. Damaged packages must not be accepted from the carrier. A replacement Product(s) will be despatched or a full refund available upon proof of damage or fault. During the expected lifespan of your Products your legal rights entitle you to the following: up to 30 days, if your goods are faulty, then you can get an immediate refund.


An order can be delivered to one address only. If you want to send orders to multiple addresses you will need to place a separate order for each address.

We despatch orders using our chosen Courier. For most orders you should expect to receive them within 5 to 10 working days from the date you ordered.


In case of complaint about your online purchase, please contact us by using the Contact Us page on our website.